Terms and conditions
Here you can read this article in Russian.
Payment terms and conditions
We strongly recommend booking all services well in advance. This increases your chances of getting the required service on the desired day and time, especially during the high tourist season (from April till October).
As soon as you have chosen the dates and the services you require, you should let us know via telephone, e-mail or Skype. After this we will e-mail your booking confirmation, including a list of services booked, their full cost and payment deadlines.
If the payment of your booking is not made by the time stated in your confirmation, the booking will be automatically cancelled.
After your payment is received, you will be sent a voucher which guarantees the provision of all the services booked. The payment date shall be the date when the money appears in the Tourism-London bank account.
For your convenience we accept the following methods of payment:
- Money transfer in Russian roubles into our bank account in Russia (at the exchange rate on the payment date)
*due to the fluctuating exchange rate, payments in Russian roubles are temporarily not accepted
- Money transfer in foreign currency into our bank account in the UK (in British Pounds Sterling)
- Via PayPal
- In cash to our company representative in Moscow
NB - We do not store our customers’ bank details or pass them on to third parties.
All our prices are fixed in British Pounds Sterling and include all taxes and fees.
In case of payment in Russian roubles an additional 3% fee will be charged for the transfer of the money into our British account.
In case of payment via PayPal an additional 3.4% fee will be charged for the electronic transfer.
If the booking is cancelled less than 24 hours before the start of the excursion, the full cost of the service will be charged. If the booking is cancelled less than 14 days before the start of the service, 50% of the full cost will be charged.
There is no commission for cancellations made more than 14 days before the start of the service.
The service is guaranteed only after the receipt of the full payment a minimum of 24 hours before the start of the service.
For further information on booking and payment for our services please contact us via telephone, e-mail or Skype.
Please read the following information carefully.
Tourism-London is not a Russian resident and is registered in the UK at: 97 Spring Lane, Canterbury, Kent CT1 1SW.
Our contact details in the UK (for calls from Russia) are:
Skype: Оператор Tourism-London
You can leave a message and your contact details by completing the form below. We will contact you within the next few hours.